Standard production time take anywhere between 7 and 10 weeks. Some styles might be in stock and can be delivered in less than 2 weeks. We will always provide you with an estimated ship date, and keep you updated along the way.
The estimated shipping date can be found on the invoice in the confirmation email you receive when you place your order. Please save this email and your receipt! We will also notify you again via email once your dress has been shipped.
Once your order ships, an email will be sent to you containing the tracking information. If a tracking number has not been sent, then your order has not been shipped as yet.
Please call our customer service representatives at 1 (631) 805-5530 if your garment is not delivered on time per the tracking information provided, or arrives damaged. We will promptly investigate for your satisfaction is our goal!
No, we currently do not ship internationally. Merchandise ordered online may only be shipped to the continental United States and Puerto Rico.
No, we currently do not ship orders to multiple addresses.
All orders are shipped priority mail via the United States Postal Service. This service includes package tracking and delivery signature confirmation.
Minor alterations can be requested on ready-to-wear styles AFTER an in-person consultation. To book a consultation, call us at 1 (631) 805-5530 . Please note, all alteration costs are separate and additional to the cost of the dress. Please also allow 2-4 weeks for alterations.
In some circumstances, we may be able to produce your sizes for an added cost. Please email the style number that you are interested in and your desired dress size to email@example.com. Our production team will review your request and respond with sizing feasibility, turnaround time and adjusted pricing.
Yes, we offer comfortable 75 minute one-on-one custom design consultations with the in-house designer who will assist you in coming up with your perfect ensemble!
Appointments are required. While appointments are free a credit card must be provided at the time of booking. Cancellations less than 4 hours before your scheduled appointment will result in a $100 cancellation fee. To book an appointment call us at 1 (631) 805-5530.
Our custom dresses and ensemble prices start at $1500. This includes a 75 minutes consultation, a custom pattern, mock/muslin sample, one alteration, and final fitting and delivery. Consultations and fittings can be arranged to take place at your home or at our studio.
To book an appointment, call us at 1 (631) 805-5530. While appointments are free a credit card must be provided at the time of booking. Cancelations less than 4 hours before your scheduled appointment will result in a $100 cancelation fee.
If you plan to wear supportive undergarments, a backless bra, and/or heels, it is a great idea to bring those items with you. They don’t need to be the actual ones you will wear with your final custom dress, just something similar that will allow us to take the most accurate measurements.
If you have a change of heart at any time during the order process, simply email us at firstname.lastname@example.org. For faster processing use the subject: “Order Cancellation/Change” and include your invoice. Refunds and restocking fees for cancellations and changes will be processed as follows:
Cancellations WITHIN 24 HOURS of placing your order – full refund Cancellations WITHIN 48 HOURS of placing your order – 10% restocking fee Cancellations WITHIN 3-7 DAYS of placing your order – 30% restocking fee Cancellations WITHIN 7-14 DAYS of placing your order – 50% restocking fee Cancellations AFTER 14 DAYS of placing your order – 60% restocking fee
With respect to order changes:
Style changes will incur the cancellation restocking fees listed above Size changes made WITHIN 7 DAYS of placing your order – $50 order change fee Size changes made AFTER 14 DAYS of placing your order – $100 order change fee
Please allow additional processing time for changes made after 14 days of placing your order.
All sales are final on custom designed garments. No returns, exchanges or refunds will be provided.
TAIDE ARGELIA garments are created to meet high standards of quality. If by any chance you are dissatisfied with our product, please follow the below stated steps to RETURN MERCHANDISE:
1. Unworn/unsoiled article(s) must be returned in the original packaging in which the order was sent AND all tags must be intact. NO RETURNS ALLOWED ON FINAL SALE ITEMS. Please contact us at email@example.com to approve a return. We reserve the right to deny refund to sender without prior return approval. ONLY UNWORN items will be accepted for refund/return/exchange within 15 days of when item was delivered to you.
2. You are responsible for paying for your own shipping cost. For items over $50, please use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned article(s).
3. Email notification of approval or rejection of refund will be sent once returned item is received and inspected. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of up to 14 days for us to process your refund.
Reduced price merchandise with “Final Sale” in the description or a price ending in .77 or .88 may not be returned or exchanged.
Clients have the opportunity to Pre-order new styles and are placed on the priority waiting list to be among the first to receive your selection. Shipping windows are estimated once your size has been selected. Please note: this is an estimate. We do our best to provide expected shipping dates for these items on the product page and during checkout, but please be aware that they may arrive sooner or later than anticipated. Your credit card will only be charged for waiting list items at the time of shipment.
For updates regarding your pre-order, please contact firstname.lastname@example.org. Emails will be responded to within 1-2 business days.
TAIDE ARGELIA shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.
At TAIDE ARGELIA New York (TANY), our top priority is the health and well-being of our clients, teams and communities, and we are closely monitoring the latest developments with the novel coronavirus (COVID-19). TANY is dedicated to providing you with the finest shopping experience. Estimated shipping of available items is within 1-2 business days. Please refer to the delivery date estimate noted on the product description page and at checkout. We are following recommendations from the World Health Organization (WHO), carriers have temporarily suspended signature requirements for most deliveries to extend its safety precautions at the point of delivery. Therefore, we are temporarily not requiring you to physically sign for your delivery. We suggest that you follow your shipment with the tracking number found in your shipping confirmation email. If you have any concerns or questions, please Contact Us.
At TAIDE ARGELIA New York (TANY), our top priority is the health and well-being of our clients, teams and communities, and we are closely monitoring the latest developments with the novel coronavirus (COVID-19). Online returns: We stand behind our goods and services and want our customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal fairly and reasonably with our customers. We have long believed that when we treat our customers fairly, they in turn are fair with us. For online purchases, TANY will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Return merchandise must be post marked within 15 days from the date of delivery to TaideArgelia.com. Merchandise that has been worn, used, altered or damaged will not be accepted. Merchandise returned to TANY will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. For additional information please refer to TANY Refunds and return policy. If you have any concerns or questions, please Contact Us.